New Delhi: The Transport Strategy Centre (TSC), Imperial College, London, will conduct the ‘7th Online Customer Satisfaction Survey’ from March 9 till April 5, 2020. TSC manages CoMET and NOVA benchmarking groups
The main objective of carrying out the survey is to know the perspectives of commuters about various aspects of metro operations. The survey will also ask for suggestions from commuters to improve the quality of service.
Those who wish to participate in the survey can visit Delhi Metro Rail Corporation’s (DMRC) official website ww.delhimetrorail.com.
Commuters will give their feedback on all the important aspects of metro functioning such as overall satisfaction, availability, accessibility, reliability, information availability, quality of service, customer car, safety and security, ease of use, information prior to travel and during the travel, comfort, crowding and security.
The survey is being conducted by Metros across the world at the same time to find out what their passengers think of the service being provided to them. The results will help to understand aspirations of commuters and improve the service.