New Delhi: In the present difficult times of COVID-19 pandemic, New Delhi Municipal Council (NDMC) is facilitating its citizens to avail the 49 civic services through online mode. It is the endeavor of NDMC to facilitate people through the use of technology. The pace and growth of urbanisation in India pose enormous challenges to urban governance.
During the lockdown period, NDMC strived to increase the number of online services to facilitate the citizens as well as its employees, thereby eliminating the need for them to physically come to NDMC offices.
NDMC has taken several IT-based initiatives through technology intervention for strengthening e-Governance and m-Governance to improve efficiency and effectiveness in providing civic services to citizens in an equitable, non-discretionary, and transparent manner.
To overcome this limitation, NDMC is increasingly trying to take their services and interactions with the citizens on the website and mobile platform. Accordingly, NDMC has introduced 49 online services on the NDMC website to facilitate the citizens.
NDMC has also implemented the Single Sign On (SSO)/Identity Access Management to improve the user experience and enhance security to citizens/employees/pensioners and others (as and when required) accessing applications through the internet and intranet.
In this solution, 39 citizen services and 3 NDMC employees services have been placed for access to avail the services through single login after making the registration. NDMC is the first municipality that has implemented the Single Sign On (SSO) Services to impart the services to citizens as well as their employees.