Greater Noida: Residents of Eros Sampoornam, Sector 2, Greater Noida West, on Sunday protested against the builder and its maintenance team for increasing maintenance charges and stopping electricity recharge through Paytm.
Residents shared that they are not able to recharge electricity through Paytm because the payment gateway has been blocked. They shared a tweet, “Hello @Paytmcare @Paytm our society Eros Sampoornam residents are not able to recharge electricity since morning 9/4. There is no customer care to check what the issue is. Worse service, please respond what is the issue? And when it will resolve. (sic)”
Hello @Paytmcare @Paytm our society Eros Sampoornam residents are not able to recharge electricity since morning 9/4. Thre is no customer care to check what is the issue. Worse service, please respond what is the issue ? And by when it will resolve@NPCL_GrNoida @jagograhakjago pic.twitter.com/M307TDP5Ri— Eros Sampoornam_Residents Welfare (@SampoornamResdt) September 4, 2021
According to the residents, in March, the builder increased the maintenance charges without any discussion. Two weeks ago, the builder sent a notice that DG will be disconnected for residents not paying maintenance. They informed that from September 4, recharge from Paytm was abruptly stopped by the maintenance office to harass residents.
On Sunday, the residents protested against the builder wherein the police officials from Bishrakh police station had to intervene. They shared that the builder wanted to increase the maintenance charges since last year.
Shyam Thakur, a resident of the society shared, “Last year, the builder wanted to increase the maintenance charges but all the residents raised their voice in GNIDA, and then authority asked the builder to increase the maintenance charges after the pandemic. However, we are still in the middle of the pandemic and the builder has increased the charges.”
Thakur added, “We sent emails to the builder many times but he did not respond to us. From the last two weeks, he disconnected the DG facilities for the residents which are our basic rights. We are not able to recharge our electricity bill through Paytm. If Paytm recharge halts for a longer period, then there will be a mass protest.”
Dipankar Kumar, a resident of the society said, “There had been a continuous arbitrary act of harassment by the builder. During the pandemic in 2020, the builder increased the charges. In 2020, the authority objected and instructed not to increase the charge and asked the builder to discuss with residents to resolve the issue after the lockdown. The builder never came to talk with us after several invitations sent by residents.”
He added, “Currently, flat owners are already paying charges of INR 2.68 per sqft which they wish to increase to INR 3.00+ for every month. We have already started the process of the AOA election and the date of voting is September 19.”
According to the residents, GNIDA is also mediating and on September 2, the builder and residents were called for a meeting but no one turned up from the builder's side. The builder is not willing to accept the mediation of everyone and before attending the meeting, he stopped electricity recharge through Paytm.”
CitySpidey also talked to Alakshendra Singh, head of Corporate Communications, Eros Group. He said, "There had to be an increment of 2.90 rupees in maintenance charge, however, we have done an increment of 2.30 rupees. We have to pay the maintenance team as well and if we don't have enough funds for that, we have to take necessary actions. We request residents to at least pay the pending amount."