The bigger question: Why did the complaint cell in Chakkarpur not respond to the desperate calls from residents?
Residents of Sector 28, Gurgaon, are having a hard time. How could it be otherwise with a 12-hour power cut from 11 pm yesterday?
Despite several complaints, the power crisis in the sector continues. The power came back on at 11 am today after a resident approached the complaint-cell office in Chakkarpur twice.
“I went to the power office at 6.30 am and again at 9 am, after which power was back at 11 am. But it went off again at 1 pm. There was a transformer problem, apparently,” said Harsh Jaidka, a resident.
Residents alleged that the response of the complaint cell was utterly casual.
“We kept calling the complaint cell number on 7290021914, but nobody cared to take the call,” said Manoj Kumar, a resident of the sector.
Some feel the old wires of the colony are also responsible for the power crisis. Though residents have, on several occasions, demanded their maintenance, no measures have been taken in that direction.
“This colony came up in 2000. The wires are now old and require replacement. The wires have come loose and even a slight wind can cause a short circuit,” added Jaidka.
Adding to this, Kumar said, “There should be spacers between the wires so they don’t touch each other.”
Speaking to City Spidey, sub-division officer (SDO) Kuldeep Nehra said, “I will certainly look into the lapse. I will find out who was on duty at the cell when the residents called. Their calls will not go unanswered from now. About wires, I request residents to tell me where they find loose or damaged wires. We will certainly look into the matter."