The helpline will be operated by the UP Chief Minister Office with the help of a call centre. It is expected to be operational by end of November.
Got a problem? Give a call. By November-end, residents of Noida and Ghaziabad can call up a helpline operated by the UP Chief Minister Office with the help of a call centre.
The staff of the call centre will receive calls, take down details and forward the matter to the officers concerned. Strict action will be initiated against officers and employees who fail to address the complaint within a given time frame.
The CM’s helpline centre is being developed in Lucknow, and all government offices are being connected to it.
The state government already has an Integrated Grievances Redressal System (IGRS), a web portal where people can directly lodge their complaints. However, the need for a helpline was felt, as many people do not have access to the internet.
According to sources, Uttar Pradesh Development System Corporation Limited, or UPDSCL, is working on this helpline centre. Also, a tender for selection of a call centre has been floated, confirmed officials of Ghaziabad Development Authority (GDA).
Rajesh Kumar Pandey, special secretary, called a meeting in Lucknow of officers from all district development authorities, including Ghaziabad, to get an update on the helpline centre.
Ravindra Godbole, GDA secretary, told City Spidey that the centre will have about 500 desks. “It will also take feedback from people. If the complainant’s problem is not resolved, action will be initiated against the concerned officer,” he said.
He added that GDA has appointed Atul Sharma, executive system operator, as the nodal officer for the helpline centre. “Nodal officers will work to tackle the overall handling of complaints, and also make a report on all of them,” he said.
Here’s the GDA's deadline for redressal of the following problems:
