Delhi consumers to get compensation for power cuts from Discoms soon
The Aam Aadmi Party government in Delhi on Tuesday approved a new power policy under which consumers will be compensated for unscheduled power cuts which continue for more than one hour. But, it will come into effect only after the approval from the office of Delhi's lieutenant governor.
The pro-consumer power policy was approved in the cabinet meeting headed by the Delhi chief minister Arvind Kejriwal.
“According to this new policy, in the case of unscheduled power cuts, power distribution companies will have to restore the electricity supply within one hour, and failure to do so would result in a penalty of Rs 50 per hour per consumer for the first two hours. And, Rs 100 per hour per consumer after two hours,” an official statement issued by the Delhi government said.
The compensation would be provided to the consumers in their monthly electricity bills while the cost of compensation would be imposed on power distribution companies.
“The Delhi government has approved the policy and is confident that LG will approve this pro-consumer step which would become a model for other governments across the country,” Delhi power minister Satyender Jain said.
The move has been taken to ensure lesser power cuts in the summer. The government was of the view that Discoms have already earned profits from the residents of the city.
“There should be a system which makes power Discoms accountable to their services and the citizen of the city should get an uninterrupted power supply for which they pay,” Jain added.
As per the policy, consumers facing power cuts will be required to file a ‘no current’ complaint through SMS, e-mail, phone, App or website with particular name, and consumer account number. Consumers would receive a confirmation message from the particular power distribution company.
“The compensation amount would be credited to the consumer’s account automatically without any manual intervention and a message to this effect would be sent to the consumer. If the compensation is not credited by the concerned Discom, the consumer can approach Delhi Electricity Regulatory Commission (DERC),” new consumer power policy read.
It stated, “In case a group of consumers are affected by the unscheduled power cuts, compensation would be credited to each of such consumer’s account.”