Residents alleged that the men responsible for fixing the problem of low voltage or tripping do not attend to complaints. They also complained that the centralised customer care number rarely works.
Sector 21, 22 and 23 of Gurgaon continue to suffer power outages and have to go without power for five hours to six hours a day due to the poor maintenance of electricity distribution system in the city. The situation has become particularly worse over the past three days owing to frequent tripping in the sub-station and power transmission lines.
Residents complained that the outages started after the squall on Wednesday. Residents of Sector 23 said on Sunday said they faced a three-hour unscheduled outage between 8am and 4.30 pm. The lines tripped at seven times in the eight hours. Residents said the men responsible for fixing the problem of low voltage or tripping do not attend to complaints and moreover, the centralised customer care number to make complaints, rarely works. Even if a call is made, the response is often poor and ineffective.
Umed Singh, a resident of Sector 21, said, “on Friday night, the lights went off at 12.30am and returned only at 9am. We called up maintenance agency concerned, the sub-divisional engineer, junior engineer and the executive engineer of Dakshin Haryana Bijli Vitran Nigam (DHBVN). They took seven hours to eight hours to repair the faults. This shows that the DHBVN maintenance agency is not able to maintain the distribution line.”
“I wrote to all DHBVN officials concerned that Sector 23-A was experiencing voltage fluctuations for more than three hours on Wednesday. I also complained on the customer care number that night, but there was no response for the next 12 hours. Society residents keep complaining about continuous low voltage and frequent tripping,” Bhawani Shankar Tripathy, general secretary, Sector 23-A RWA, said.
The residents said the DHBVN distribution line is faulty.
“The tree branches interfere with the line and cause short-circuit and power cuts. The electricity wires are in a complete mess at places, and the transformers are old and outdated and need replacement,” Bhim Singh of Sector 22 said.
The DHBVN officials, however, denied there was frequent tripping in the lines.
Sachin Yadav, executive engineer, DHBVN, said, “the storm caused faults in the distribution line in the entire city but those have been rectified. We have not received any complaint of power cut on Sunday.”