Amrapali Group: When helpline needs help
Amrapali Group: When helpline needs help
Avishek Dubey
Amrapali Group: When helpline needs help
Photo: Samrat Roy

Amrapali Group: When helpline needs help

Buy a flat, wait for the builder to complete construction, and then keep waiting until you’re given the keys to your new abode. Unfortunately, the time of completion often exceeds the deadline. It’s a situation many homebuyers are familiar with.

As if that is not enough of a headache, buyers of flats in Amrapali Group's projects in Noida have to deal with helpline services by the group which, they say, is akin to a fake promise. According to buyers, they have lodged several complaints through the helpline but to no avail.

Nitish Singh, who had booked a flat in Amrapali Zodiac, Sector 120, told City Spidey that the flat was supposed to be delivered by March 31 in 2012 but has not been completed till date. “I sent several complaints to (the helpline email) but no action has been taken yet. This is just a way for the builder to control protesting buyers," added Singh.

The helpline services, which include email addresses and telephone numbers, were started on April 27, 2016, as unrest grew over delay in completion of projects. The construction company has provided the service for all of its projects. 

Deepak Mishra, another buyer, said that he had booked a flat in Amrapali Silicon City in Sector 76, Noida, in September, 2011. “It has been five years and there are no signs of completion.  Whenever I called the helpline number provided by Amrapali Group, nobody answered the phone. There has been no response to my emails too," said Mishra.   

When City Spidey took up the matter with Anil Sharma, chairman and managing director (CMD) of Amrapali Group, he said, “Those who bought real estate from us need not be afraid. The issues will be solved within a few months and we are doing our best to deliver on our promises." 

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