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The government has asked the Haryana Urban Development Authority (HUDA) to expedite the process of resolving complaints pending at the CM Window.
The Haryana government has been concerned over the increasing number of pending complaints pertaining to HUDA across the state and particularly in Gurgaon.
In a letter to officials, the HUDA chief administrator J Ganesan said that new grievances should be taken up within one or two days and also the complaints that were registered between 2015 and 2017 should be resolved on a priority basis.
Gurgaon has received the maximum number of pending CM Window complaints so far—227, revealed the data compiled by HSVP authorities. It was followed by Panchkula (123) and Rohtak (114). Over the last three years, the numbers of grievances pending in Gurgaon are— seven in 2015, 11 in 2016, 60 in 2017 and 153 complaints this year.
The CM office has directed that tickets should be received, acknowledged and forwarded on a daily basis, said the chief administrator. Also, reply to these tickets should be sent within 24 to 48 hours and the reasons for a delay, if any, should be mentioned clearly.
“Pending cases of 2015 and 2016 should be resolved without any further delay,” said the chief administrator in his letter to the Huda zonal offices and administrators.
Meanwhile, the HSVP officials in Gurgaon said that since the authority had the largest number of sectors in the city this was the reason that maximum number of complaints was registered here.
“Pending complaints of 2015 and 2016 shall be resolved within this month. After that we will focus on grievances lodged in 2017 and 2018,” said Chander Shekhar Khare, HSVP administrator, Gurgaon.
TAGS: Haryana government / Haryana Urban Development Authority (HUDA) / pending CM Window complaints / Gurgaon
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