Over two lakh residents living in Greater Noida West heaved a huge sigh of relief on December 3 last year following the inauguration of a designated post office, allotment of Postal Index Number (PIN) and demarcation of field areas for seven postmen. They thought their woes had ended but unfortunately, they have not!
The problem is the new pin code 201318 is yet to be updated on its official website indiapost.gov.in. Besides, if someone searches for it on Google, the results show it as the code belonging to Gautam Buddh Nagar district of Uttar Pradesh.
This seems to be a genuine concern because most of the deliverables, these days, are being ordered via online and not finding the pin code itself in drop down menus makes things more difficult. Moreover, people who want to apply for Aadhaar card and other documents get stuck during the process.
“Yeah, I noticed it when I was ordering some food items through online services. After filling in details like society’s name, flat number etc, I was asked to enter the pin code. When I clicked to select it, the pin code of my area was not there in its drop down menu,” said Vikas Kumar, a resident of Panchsheel Greens.
Following several complaints, City Spidey asked the staff members of the newly set up post office to ascertain why the new pin code is not operational for online services. Sadly, even they found the same results while Googling it!
Rakesh Raina, the in-charge of the post office, too admitted the new pin code is yet to be updated on the official site.
“Since it is not updated, one cannot find it in drop down menu to select it. Well, I had informed about it to the divisional office in Ghaziabad and they have escalated the matter to the Lucknow division.”
However, he confirmed the new pin code is in service and all documents are being received and delivered using newly-allotted pin code only.
While admitting to the problems and difficulties people are facing due to its non-updation on the website, Raina said, “Technical issues related to this software are being managed by the head office of India Post, located in Mysore, Karnataka. It may be that they are in the process of updating it.”
For the uninitiated, the Centre for Excellence in Post Technology (CEPT), which comes under the Ministry of Communication and Information Technology, manages software used in Indian Post. It provides support to nearly 25000 post offices operating across the country.