The Greater Noida Authority is in dire need of a digital platform which can ensure fast and effective communication between the administration and the citizens in terms of delivering better services related to cleanliness, public transport, communication etc.
For this purpose, the authority has invited residents to develop a mobile App which has the facility for residents to raise their issues directly to the administration.
It is a well-known fact that population in the city is growing significantly due to proliferation of high rise societies in the city. With that, the complaints regarding the civic infrastructures, transport and others have also gone up. It is now a challenge for the authority to address all the issues.
Now, to streamline the process, the authority has resorted to development of a digital platform. They aim to bring accountable officials and residents on a single platform with an objective to transform Greater Noida into a smart city.
Many residents welcomed this move by saying that the digital platform will help them in raising their issues in better manner. However, there were some who believed that the new digital platform won’t be enough in bettering the public redressal system.
Manish Kumar, a residents of Arihant Arden in Greater Noida West said, “Introducing an App for better management would be a good step. The residents will have an easy way to lodge their complaints through App but acting on those complaints would depend on the authority.”
“With my personal experiences with the authority, I can say that delivery system have been very slow. Earlier, there used to be a ‘Jansunwai’ system where a group of residents and the officials of respective departments used to meet once in a week. But, now Jansunwai concept has been replaced with online complaints and since then the response have gone down,” Kumar added.
If sources in the authority are to be believed, shortage of staffs in various departments has been a major reason for slow response to any complaints.
Noida Authority has already introduced a similar system - ‘Citizen Charter’ for the same purpose. However, the residents of Noida too have similar views that redressal process have been very slow from the authority. “Ever since the Jansunwai concept was stopped, complaints are hardly being addressed by the officials,” said P Chandna, a resident of Micon Apartments in Noida sector 62.
However, despite all these, the residents of Greater Noida have an opportunity to develop a mobile App for this purpose and participate in authority’s Winter Carnival to be held from January 25 to 28. The mobile application would be functional on Android and iOS. First three selected App developers will be awarded with Rs 1 lakh, Rs 50,000 and Rs 25,000 respectively.