Green Arch: Residents get into altercation with management over flawed services
During the protest against flawed maintenance services, residents of Green Arch society, a residential high rise in Greater Noida West, locked horns against the management of the society. Many eyewitnesses said that the discussion between both the parties turned into heated exchange of words.
It all began when the agitated residents stopped the ongoing construction works at two towers of the society. After this, they headed towards the sales office of the developer. As per the residents, they were quite annoyed with the callous approach of the maintenance department.
“Maintenance department was not working properly and we have been pointing it regularly. We just inquired as to why maintenance department has stopped services in the society which is giving tough time to the residents. The discussion suddenly turned into heated argument and police were called. Luckily, situation was brought under control by the police with some instructions to the both sides,” said Naval Singh, one of the resident in the society.
A police official said, “A call was received from an unknown resident in this regard and police reached the spot and controlled the situation. Both sides have been instructed not to make the situation go worse and resolve their issues amicably.”
During the protest, residents alleged that maintenance and security system in the society becoming bad to worse and the top management is not taking any action. “We tried to meet the builder (Ajay Singh) several times because he is the final authority and we wanted to communicated him directly on our issues. However, he did not turn up to meet us,” Singh said.
Residents had also protested over the same issues last week and had demanded that security management should be replaced with new one. They alleged that the present team of security guards are not trained and they find tough to handle the situation. They had some others issues related to housekeeping, club services, long-hours of power cuts and others.
The management of the society, however, claimed that residents' complaints have been taken seriously and some of them have resolved.
Arun Sharma, (Estate Manager) in the society told City Spidey said, “Residents had problem with housekeeping department which we have replaced. We accept that security is a genuine issue and we are in process to hire new security agency.”
“At present 18-20 security guards are deployed to ensure the security system in the society and they cannot be suddenly asked to stop their duties. We are hopeful that by first week of August, we would be able to replace security agency with new one,” he added.
Replying on residents’ demand to meet the developer, Sharma said, “He is busy with family as his mother is serious nowadays. But, he discussed every issues with management team. A deadline for every work, which residents have been demanding, has been set and they were also informed about it.”