The residents tried to open the elevator's gate with a key, but its lock was jammed.
On Monday evening three minors and a woman got into an elevator of Sethi Max Royal Society, a residential highrise in sector 76, Noida, and headed upwards towards the 19th floor of tower D.
They almost made it.
Around the 16th floor, the elevator suddenly stopped. Panic gripped children and the woman started screaming for help. Moments later one of the children, who was accompanied with two cousins, called his father, Prabhajan Mishra, and informed him about the incident.
After sharing message over society WhatsApp group, Mishra finally received help from a fellow resident, Govind Sharma. The two tried to open the elevator's gate with a key, but its lock was jammed.
Meanwhile, Mishra kept on trying to get in touch with the maintenance department and the estate manager. During this period, he even tried the liftman's number which was mentioned inside the elevator. But no luck there also. On the other hand, Sharma got in touch with an employee with the maintenance department, Dinesh, who sent some men to help the residents in the evacuation process.
After 40 minutes the four people were evacuated. By that time, all four were traumatised.
When CitySpidey approached Mishra he said that such incidents are frequent. "It is frequent, the elevator gets out of order every now and then," said Mishra, adding, "There are two lifts in the tower and one of them never functions."
Speaking about the maintainance of the elevators, Sharma said that the AMC of the elevators is with KONE, and they are not maintaing them. "I was present at home, and so was kid's father, what would have had happen if no one was around?" asked Sharma.
When the Dinesh was asked about the incident, he said, "The evacuation was done around 10 minutes." Whereas, Society's Administration Manager, Qureshi, denied all claims made by the residents.
After the incident, Mishra, and Sharma wrote a letter to the builder and shared the incident on social media respectively. In the letter addressed to the developer and the Noida Authority, Mishra explained issues being faced by residents and demanded firm action.