Life of five hundred plus residents of Gaur City 1 and 2 in Greater Noida West came to a halt on Thursday morning, after their PNG supply was snapped by the service providers after they spotted a leakage in the main source pipeline.
The PNG is supplied by Indraprastha Gas Limited (IGL) in the Gaur City and the one-time installation cost for the gas connection is Rs 6,000 and the monthly expenditure depends on the individual household needs.
A sudden disconnection in gas supply has caused panic among the residents.
“They should have informed us before snapping the connection, it is lunchtime and soon children will be coming from school”, Anita Prajapati, a resident of Gaur City said.
Another resident said, my family has three diabetic members, they cannot eat outside, it is monsoon, outside food brings in more diseases in this season.
Amit Sharma, a resident said, “After the installation of PNG, the gas stove cannot be connected with a cylinder, there is no other alternative for us.”
He further added, the service was snapped at around 11 am and we were told that the issue will be resolved in an hour’s time, it is already 2 pm and still, there is no supply.
While the majority of residents were noticeably in an agitated mode, a few residents said to have been using alternatives like induction and microwave.
While the residents were clueless as to why their service was disrupted in spite of all dues being paid, CitySpidey tried reaching the IGL through their customer service number and our reporter was informed that “the service was disrupted because a leakage was noticed in the main source pipeline at around 12 pm."
The customer service executive also assured that the services would be functioning again in the next one hour.
Upon questioning as to why the residents were not informed when the services were disrupted, the executive said that there is no provision to send a text message or call any of their customers when such incidents occur.
She said we are informing people who are calling us to inquire.