The Confederation of NCR Residents Welfare Association (CONRWA) recently wrote to the Telecom Regulatory Authority of India (TRAI) and sought their intervention against exploitation by the DTH operators in the name of the service charges.
Talking to CitySpidey, PS Jain, President of CONRWA said, "The issue was a long pending one and was bought into consideration by the members in the federation's meeting".
In the letter, we have raised three issues namely, charging per visit fee by the technician; non-replacement of instrument after a technical error; and lapse of recharge when the DTH is not in use, he added.
He said that when a customer calls DTH service provider, he is immediately told that a technician has been appointed to resolve the issue, while in reality, they can fix it from their server. Thereafter, on the technician's visit, he demands his visiting charges which are unnecessary.
Likewise, when the operator has a data as to when their service is being used, they can maintain the recharged balance when the DTH box is not in use or when there is no signal, he added.