Gurugram: Following complaints of residents of Ardee City, sector 52, the Dakshin Haryana Bijli Vitran Nigam (DHBVN) conducted an open house to resolve their grievances on Saturday.
Executive Engineer of DHBVN, Sachin Yadav and Sub-Divisional Officer Vikas Yadav along a team of officials were present at the open house to address residents’ concerns on various issues related to power department.
According to the residents, the DHBVN had taken over the electricity supply of the colony of more than one and half year ago. However, there are several discrepancies causing a lot of strain to the denizens.
At the open house, the residents raised the issue of bi-monthly bill generation. They said bills are being generated after long gaps resulting in accumulation of dues hindering the residents from taking the slab benefit.
In some cases, bills were generated without meter reading while in others, consumer did not get a hard copy of the bill. Many residents complained about the fast meters while others said that they received two different bills for the same cycle.
Chaitali Mandhotra, a RWA member of the Ardee City, said, “There are several discrepancies related to DHBVN for which we had a meeting with the officials in January and requested them to conduct an open house to resolve them.”
“We have collected all the bills having issues and around 65 such cases were resolved at the meeting. We appreciate the efforts and effectiveness showed by the officials.”
The RWA also raised the issue of electricity infrastructure in the colony which is still pending. They demanded an upgradation of transformers, panels and replacement of electricity cable.
“We have demanded the upgradation of electricity infrastructure in the colony as we are already paying Rs 6.56 crore to DHBVN for it.” said an RWA member.
After taking note of each issue raised during the open house, the DHBVN officials assured the residents their early resolution and said that they will continue to hold similar open house sessions till all their grievance are resolved.
On the infrastructure upgradation, the DHBVN officials informed the residents that they have got the approval replacement of 15 panels, 18 transformers and 20 km of electricity cable in the colony and work will began in the upcoming days.