The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) is planning to set up e-court from March 2, 2020, thereby removing the need of homebuyers to make several rounds of the court for hearing.
The authority has envisioned an evolutionary process of addressing the complaints of aggrieved parties through an integrated complaints management module, to be known as e-court.
The module works in a digital way by inviting complaints, processing them through logical rules and disposing them in a timely fashion, an official said.
The authority has decided to continue with the current old complaint form until the e-court is set up.
Once the e-court starts functioning from March 3, it will have features of registering complaints online. The complaints would then be pre-processed or scrutinised by RERA for further collection of missing information in the complaint.
According to the official, the complainants and the respondents will have an interactive dashboard where all the information related to their cases will be visible.
All the information from the parties will be sought online, aiming for the transparency in the process and achieving a paperless approach. The process entails at adopting a robust communication engine for sending timely notifications, the official said.
The presiding officers will have an equally interactive dashboard, comprising of all the information about the complaint and necessary integrations with the project related information.
The last part involves partly automating the process of order generation so that no essential information is missed in the order.
While underscoring the significance of the e-courts, Rajive Kumar, Chairman of UPRERA, said that the e-court will ensure transparency, efficiency and effectiveness of judicial system with high focus on achieving the vision of digital nation. He said, ''The authority thus seeks greater participation and support from various stakeholders in the success of the system for managing complaints in a digital fashion.”