Greater Noida Industrial Development Authority (GNIDA) today started a 24x7 helpline centre (0120-2336046/47/48/49) to allow residents and investors to register their complaints related to allotment and investments in both urban and rural areas.
Once the complaint is registered, the concerned department would need to respond to the complainant within 48 hours under the Customer Relationship Management (CRM) system.
Meanwhile, the authority has also launched a mobile app Mitra and a WhatsApp number 8800203912 for the residents.
“Using the Mitra app, residents would be able to register their complaints regarding citizen services, maintenance, sanitation, horticulture, etc. The app will allow residents to upload photographs along with related documents,” said Neeraj Johar, an official of Greater Noida Authority.
The residents of Greater Noida have welcomed the development, but are skeptical of the actual outcome.
Talking to City Spidey, Manish Kumar, a resident of Arihant Arden, a housing society in Greater Noida West, said, “Launching a mobile app and a WhatsApp number for raising complaints is a good move by the authority. However, strict monitoring will be required from the senior officials of the concern department, as — in many cases — managers associated with various work circles do not take any action even if they receive complaints.”