The idea of this helpline was floated in August 2017 and was proposed to start by early 2018.
Almost two years after the announcement, the Uttar Pradesh government on Thursday launched a toll-free helpline number through which people can directly lodge complaints against any department. The helpline would be monitored directly by CM Yogi Adityanath.
The motive behind the launch of this helpline is to enhance communication with the people and bring accountability in departments, officials said.
The government has named it 'CM Helpline 1076' which can be accessed 24×7. The complaints received on the helpline will be directed to the various departments for a speedy resolution of the issue. The deadline stipulated to resolve complaints registered through the helpline is 7 days.
With a strength of 500 operators, a call center is built to deal with a capacity for 80,000 inbound and 55,000 outbound calls.
Speaking at the launch, Adityanath said that the helpline is a move to empower people with a channel to raise their grievances. "The UP government is responsible for the 23 crore people of the state. Till now, people didn’t know where to go for their different complaints, also complaints in various government departments took a long time to get resolved," he added.
Adityanath also said that the helpline would also work as a self-monitoring mechanism on government's officers' availability, attendance, and their work performance."I will attach the ACRs (annual confidential reports) of officers and their attendance based on this helpline. It will be a 360 degrees mechanism. That will monitor the government performance as well," he said.
The helpline is launched in an addition to the existing Integrated Grievance Redressal System (IGRS) known as Jansunwai portal, that was dealing with complaints on website.
The idea of this helpline was floated in August 2017 and was proposed to start by early 2018. However, it is finally launched in July 2019, one and a half years after the purported time.