In a bid to improve public health in Noida, the Noida authority has issued a WhatsApp helpline number 971-708-0605 for residents to raise complaints related to health and sanitation.
Some of these could be related to fogging and sanitization, urinal-related, garbage burning and dumping, demolition or construction waste, dumping, cleaning of drains and cutting of grasses near the footpath, dead animal-related, and garbage cleaning vehicles not arriving issues among others.
The Authority shared a tweet with a video on July 15, 2022, to announce this initiative.
अब नौएडा वासियों को नहीं होना पड़ेगा परेशान, क्योंकि मिल रहा है WhatsApp पर समाधान। जन स्वास्थ्य सम्बंधित समस्याओं के प्रभावी समाधान हेतु WhatsApp नंबर 971-708-0605 पर संदेश भेजें। #CleanNoida @CMOfficeUP @UPGovt @InfoDeptUP @PibLucknow @dr_maheshsharma @SwachhBharatGov pic.twitter.com/i9prlBEmmG— CEO, NOIDA Authority #IndiaFightsCorona (@CeoNoida) July 15, 2022
CitySpidey reached out to some residents of Noida to gather their views about this initiative. Many residents have expressed doubts over its efficiency. Several allege that issuing the helpline is not that effective as remains unresponsive most of the time. Even if action is taken, it comes very late.
Pabitra Kumar Das, general secretary of the Assotech Windsor court welfare association, Sector-78, says, "The helpline is already there for the last 3 years. It only operates during the monsoon season and is inactive for the rest of the year. I complained thrice and they have responded once."
Sanjeev Kumar, General Secretary of Sector 51 RWA says, "This is not the first time that they have released an alternative instead of providing a health division officer. We don't know who is leading the health department and who is looking after the healthcare of our sector."
Deepak Garg, Aoa President of Civitech stadia sector-79 says, "Residents will surely lodge the complaint but there is no guarantee of action or solution from the authority. They have a charter in which timing is mentioned for problem-solving but they are unable to fulfil that and the work is done very late."
Cityspidey tried to reach out to the concerned officers from the Noida Authority but did not get any response. We will update the story once we gather their comments.